JORGE BARBA
Delivery & Professional Services Leader | SaaS, Enterprise Software, PMO Governance
A bilingual technology expert with 20+ years of experience, Jorge currently serves as Head of Professional Services at SECUTIX. He oversees delivery, customer success, and support operations across the Americas to drive enterprise growth and excellence.
BILINGUAL EXECUTIVE • GLOBAL SCALING • CLOUD STRATEGY • SUPPORT OPERATIONS • PROJECT GOVERNANCE •
SUMMARY
Delivery leader with over two decades of international experience building and scaling professional services, PMO, and customer success functions across SaaS, consulting, and technology environments. Currently Head of Professional Services at SECUTIX, owning implementation delivery, customer success, and support across the Americas. For the past 7 years, built and maintained strategic partnerships with 2 of the biggest ticketing marketplaces in South America. Held senior delivery leadership roles at Invoca, E2open, and Oracle. Fully bilingual in English and Spanish.
Expertise & Governance
Driving excellence through delivery leadership and strategic PMO management.
01
Program & PMO Governance
Orchestrating complex ERP delivery and P2P systems through rigorous governance, financial forecasting, and Jira-backed project management across cloud ecosystems.
02
Integration & Lifecycle
Mastering Systems and API Integration for Oracle Applications while managing resource allocation, vendor contracts, and the end-to-end customer success journey.
03
Stakeholder Leadership
Navigating enterprise stakeholder management and team coaching with bilingual fluency in English and Spanish to ensure global delivery alignment and success.
Leadership Milestones
01. LATAM Growth Impact
Grew a major LATAM account's ARR 6x to over $1M and cut SECUTIX customer support backlog by 90%.
02. Invoca Efficiency
Improved delivery team productivity by 20% and cut onboarding time by 30% at Invoca, while streamlining contract turnaround to 2 days.
03. ICON-SCM Optimization
Reduced project duration by 30% and increased resource utilization to 70% at ICON-SCM, after leading a team of 10 project managers.
Contact details
Professional Email
jabarrod@me.com
LinkedIn Profile
linkedin.com/in/jabarrod
(305) 588-2918
Fort Lauderdale, FL
EXECUTIVE LEADERSHIP - PMO GOVERNANCE - DELIVERY GOVERNANCE - PROFESSIONAL SERVICES STRATEGY -
